FAQ

We support communication in English and Chinese. If you have other language requirements, please let us know in advance.

We offer standard export packaging and can customize the packaging according to customer requirements, such as branded packaging or gift boxes.

We have a strict quality control process, and each batch of products undergoes multiple quality inspections to ensure they meet customer requirements.

Yes, we welcome customers to visit our factory. Please schedule an appointment in advance so we can arrange your visit.

Yes, we offer comprehensive after-sales service. If there are any issues with the products, please contact us promptly, and we will resolve them as soon as possible.

Delivery time depends on the order quantity and destination, typically ranging from 10 to 30 days after shipment.

We will update you on the progress of your order at each stage of production and stay in touch with you via email or other communication methods.

Our factory is committed to environmentally friendly production and holds several environmental certifications. We can provide relevant documents upon customer request.

We accept returns for products with quality issues. Please contact our customer service team before returning any products to obtain return authorization.

You can reach us via email, phone, or the contact form on our website. Our sales team will respond to your inquiry as soon as possible.